LN
Lebogang N

1 reviews | Active since Nov 2016

27 Feb 2026, 08:48

DO NOT USE NETSTAR

This is your monthly reminder to not enter into any contract with netstar! I am writing to express my frustration regarding the repeated over-debiting on my account.

This is not the first time this has happened. Last month you incorrectly debited my account and had to refund me after I complained. Now the same issue has happened again, which is completely unacceptable.

I want my money refunded immediately. These ongoing errors are causing unnecessary inconvenience and should not be happening again after the previous complaint.

Please process the full refund without delay and confirm once it has been done.

0
Replies (2)
Netstar
Netstar's reply27 Feb 2026, 08:55
Official
Good day Lebogang 

Thank you for bringing this matter to our attention, and we're sorry to hear about your experience. We will look into your query and one of our consultants will contact you to assist you promptly. 

Regards 
Netstar 
Netstar
Netstar's reply03 Mar 2026, 15:48
Official
Good day Lebogang 

As per our credit controllers you will be refunded, please note all refunds are subject to 7 - 14 days. 

Regards 
Netstar