DO NOT USE NETSTAR!

It started when they called me in August, shortly after signing up with them through my insurance, about this "exclusive" service they have to add to my account called Netstar GO. After telling me the benefits, I opted to try it out. Their salesman was extremely misleading on the benefits and after trying the service and realising that they had sold me ***, I cancelled immediately (the day after signing up) and I received an email confirming the service is cancelled and I will not be debited. Should be the end of it right? Not at all, they go and debit my account in NOVEMBER, nearly 3 months later! I called as soon as I saw the debit order go off to which they apologised profusely and promised that I would get a refund. Since that, I have called, emailed, spoken to managers, supervisors, you name it, even got my insurance company to try and help with no success. I got told by them the last time I called that I must now "prove it", even after they acknowledged, confirmed, and apologised for their mistake. To date I am still waiting for my refund for a debit order that was collected *******ly. Their salesmen are also downright ***** in what they're selling, in another incident, a salesman called me trying to sell me a different "exclusive service" that only "selected" clients get and after telling me throughout the whole call that the added benefit is absolutely free and at no extra cost to me, the guy tries to add a debit order to my account and when I called him out on it, his attitude became rude and unpleasant. Makes me wonder how many clients they have done this to and succeeded. The morals and ethics that their company is run on and the attitude and training of their staff is absolutely appalling, and I do hope First For Women relooks at who they partner up with.