MW
Michael W

1 reviews | Active since May 2017

03 May 2017, 10:59

DO NOT USE, IT WILL COST YOU IN THE LONG RUN

<p>So when i bought my car 5 years ago i shopped around and came to Netstar and the price was decent so i took the stupid thing, after a year or 2 the battery died and wouldnt start up again, i cant remember the exact story but basically i went and bought a new battery, needless to say in the 5 years ive had the car ive bought 3 new car batteries, so anyways this long weekend my battery started giving troubles with the battery again and had to call roadside several times and there was a helpful guy who came out to jumpstart my car.</p> <p> He suggested it is the tracker that is causing the problem. i then called netstar and they said oh ja the unit is 3 years old you need to replace it so i said ok come replace it and they said that you need to upgrade your account, so i said but why must i pay more for your unit that is old?</p> <p>Tthey said that is the onyl way you can do it, so i said well then i want to cancel but you must remove this thing from my car now cause its ****ing my battery and they said they cannot do it a fitment centre can only do it. so Basically you pay R699 for someone to remove it or you have to upgrade with them. ITS A CON DO NOT GO WITH THESE GUYS ITS A ******* AND WILL COST YOU THOUSANDS.</p>

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Replies (5)
Netstar
Netstar's reply03 May 2017, 15:27
Official

Good day Micheal

Thank you for taking my call.

We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

MW
Michael W's update08 May 2017, 09:50
Reviewer Update

Denise contacted me on the third saying that she would see what she can do, had another call from retentions manager i think it was Sharika or something who said she would come back to me and still no resolution, still need to jump start my car every day so still unhappy

Netstar
Netstar's reply09 May 2017, 08:30
Official

Good day Micheal

Thank you for taking my call. I have provided you with the feedback from the relevant department.

Kind regards

Denise

Netstar
Netstar's reply16 May 2017, 13:37
Official

Good day Micheal

Thank you for taking my call. We acknowledge receiving your complaint. Feedback will be communicated to you.

Kind regards

Denise

Netstar
Netstar's reply19 May 2017, 09:05
Official

Good day Mr De wet

I have sent you an email .

Kind regards

Denise