Do not sign up with these ****mrs!

It’s not resolved! There is no where in the recording that I agreed to sign up for the additional service. I was under the impression that this was a call to explain my existing package with Netstar. The sales rep in the call misled me to believe that he was just talking about my existing benefits, there is no where in that call that I said “yes, I agree to sign up for this additional benefit”. I think we both know that your sales team uses tactics to sign people up for additional sales underhandedly. I would like a full refund, I do not and will never need this service.