HE
Hendrik E
1 reviews | Active since Nov 2015
22 May 2026, 14:22
Do not make use of Netstar, very unreliable tracking company!!
Netstar could not explain why the installed unit did not send any alerts when my vehicle was ******, nor the lapse in time where no activity was recorded after the vehicle was ******. It seems it is well known that ******* know where to look for the installed units, making theft very easy. They iare very slow in responding/giving any feed back on ****** vehicles. I would definitely not make use of Netstar as they are very unreliable and not helpful at all when needed, though very keen to accept your subscription fees. I am planning to move my business elsewhere.
Helpful (0)
Replies (4)0
Replies (4)
Netstar's replyOfficial
22 May 2026, 14:28Good day Hendrik,
Thank you for contacting us and bringing this matter to our attention. We understand your frustration and would like to put you at ease.
Thank you for contacting us and bringing this matter to our attention. We understand your frustration and would like to put you at ease.
Please allow us the opportunity to investigate this matter. A consultant will be in contact with you shortly to assist further.
Kind Regards,
Netstar
Netstar's reply22 May 2026, 14:28
Official
Good day Hendrik,
Thank you for contacting us and bringing this matter to our attention. We understand your frustration and would like to put you at ease.
Thank you for contacting us and bringing this matter to our attention. We understand your frustration and would like to put you at ease.
Please allow us the opportunity to investigate this matter. A consultant will be in contact with you shortly to assist further.
Kind Regards,
Netstar
HE
Hendrik E's updateReviewer Update
23 May 2026, 07:52Netstar did not deliver on their reply , still waiting for them to call!!
HE
Hendrik E's update23 May 2026, 07:52
Reviewer Update
Netstar did not deliver on their reply , still waiting for them to call!!
Netstar's replyOfficial
23 May 2026, 08:27Good day Hendrik,
Thank you for bringing this to our attention, and we are sorry to hear about your experience.
Thank you for bringing this to our attention, and we are sorry to hear about your experience.
Kindly note that the matter is still being investigated by our internal team, who will contact you directly to provide further assistance.
Kind regards,
Netstar
Kind regards,
Netstar
Netstar's reply23 May 2026, 08:27
Official
Good day Hendrik,
Thank you for bringing this to our attention, and we are sorry to hear about your experience.
Thank you for bringing this to our attention, and we are sorry to hear about your experience.
Kindly note that the matter is still being investigated by our internal team, who will contact you directly to provide further assistance.
Kind regards,
Netstar
Kind regards,
Netstar
HE
Hendrik E's updateReviewer Update
25 May 2026, 11:56The saga continues; It transpired that Netstar when they are to blame, shifted the blame to the customer and do not want to take responsibility for their negligence. Being pro-active as a customer, I pay on all my vehicles for having the "Early warning system" , for cases where a vehicle is *******ly started to warn me. It appears that Netstar happily take your higher subscriptions but instal lower grade systems which do not warn you in such events. When I mentioned that to them they try to make me out as the bad one.
HE
Hendrik E's update25 May 2026, 11:56
Reviewer Update
The saga continues; It transpired that Netstar when they are to blame, shifted the blame to the customer and do not want to take responsibility for their negligence. Being pro-active as a customer, I pay on all my vehicles for having the "Early warning system" , for cases where a vehicle is *******ly started to warn me. It appears that Netstar happily take your higher subscriptions but instal lower grade systems which do not warn you in such events. When I mentioned that to them they try to make me out as the bad one.