LM
Lucinda M

1 reviews | Active since Jul 2019

11 Jul 2019, 08:22

Do not do business with NESTAR

I signed up for the Netstar Eraly Warning package with Netsar. This top-of-the-range package included the panic button to be used in hijacking situation, driver behavior monitoring, tracking unit & trip reports. The unit was fitted to my car on a Monday. On that same day, I tested the panic - just to see if it was worth my money - but no response. I then called the Nestar Customer care the next to complain about the faulty panic button. I was then promised that it was a wrong setting in their system & that I should try it again later that evening - which I did, but again, no response from Netstar. On the Wednesady morning, I must have pressed that panic button at least 10 times, with again zero response from Netstar. I then dismayed my disgust to their Call Centre & insisted on closing my account, which by this day was only 3 days old. I was then told that I have to pay R350 to remove the unit from my car, and that I would still be held liable for the remainder of the 3 year contract! What dishonest brokers they are! Selling a product that does not work & still want to hold be liable for R180 X 12 X 3. Do NOT to business with NESTAR! What they promise & what they deliver is 2 worlds apart!

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