Dissatisfied customer

I have experienced the worst service from netstar Since i installed my tracker in may of 2018 on my toyota runx (JR 19 FT GP) I have been receiving reports monthly and i used the app to check if the device is working properly but since the car was always parked safe i did not always check on my app but recently i needed trips of 25 june 2021 unfortunately after many email that i sent, 1 email was responded by AMOGELANG MOKHONOANA she adviced that the tracker is out of warranty and therefore they cannot locate the vehicle, I then called netstar on 30 june 2021 and i spoke to AMANDA SEKWATI I told her my tracker is not working and they are always deducting money in my account on the 15th of every month She said she will ask her supervisor on the way forward, when she called back i was told that the supervisor says i will not get my refund cos i did not check if the device is working and also if the vehicle was ****** they would locate it, but when i asked amogelang to locate it she gave me a wrong location

Very disappointed at netstar