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Xolelwa

1 reviews | Active since Dec 2025

12 Dec 2025, 15:24

Dissatisfied and disappointing

We lost the panic button they gave when they installed the tracking device on the vehicle and getting them to call me back with regarding the replacement and technician has been difficult. My husband sent emails, I called and they keep saying they'll call me back but it's been a week. I am seriously considering canceling with them and find a better company that stocks to their commitments.

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Replies (4)
Netstar
Netstar's reply13 Dec 2025, 08:54
Official
Good day Xolelwa, 

Please be advised that your query has been escalated to our internal team.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards,
Netstar
Netstar
Netstar's reply15 Dec 2025, 10:31
Official
Good day Xolelwa, 

Thank you for giving us the opportunity to assist with your request. 

Your booking has been confirmed. 

Should you need any further assistance, please don’t hesitate to reach out to us.

Regards,
Netstar
X
Xolelwa's update15 Dec 2025, 12:22
Reviewer Update
Sad situation that I had to take this route for me to get a response, yes they called me twice to confirm the booking.

I appreciate the response though., thank you.
Netstar
Netstar's reply15 Dec 2025, 12:31
Official
Good day Xolelwa 

We apologize for the inconvenience caused to you. We appreciate your patience. Have a good day 

Regards 
Netstar