TT
Thabiso T

1 reviews | Active since Jun 2022

01 Oct 2026, 21:41

Dissatisfied

Worst thing about netstar is the clause that if you cancel contract with them you must pay for the remaining months. How does a person pay for a unit he's not using? Cancellation means termination of all that was agreed upon in the contract so why after cancellation netstar still wants to collect money for the period I didn't use their unit ? And the worst thing is I took out a new contract with them but they still want payment for the one I cancelled! I have two contracts with netstar now but they still insist on collecting money for the cancelled contract. Is it greed or no care for clients ?

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Replies (2)
Netstar
Netstar's reply02 Oct 2026, 07:09
Official

Good day Thabiso,

Thank you for highlighting this matter with us. We are sorry for the experience you have had.

Please allow us an opportunity to investigate the matter. We will provide you with feedback as soon as possible once our investigation has been completed.

Kind Regards,

Netstar

Netstar
Netstar's reply05 Oct 2026, 10:14
Official

Good day Thabiso,

Thank for taking our call and allowing us an opportunity to assist with your request.

We will be closing the ticket from our side.

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards,

Netstar