Dissapoointed with Netstar

I am very disappointed at Nestar, yesterday was gun pointed and my car almost hijacked have I not ran away, i pressed Nestar panic button maybe hundred times with no response. Finally decided to call their number which is the only time they responded and told me they had not receive any alarm ( I don’t know how caz I pressed 100 times). Well the guy that I finally got to talk tried to help and even monitor the car but what worries me the most is how Nestar could not pick up the panic button. I woke up the following day and went to the fitment center where I was told my contract has expired (yet I am paying every month) , I am apparently on a month to month and therefore need to upgrade to a new system, I have no idea how this even links to them not picking up the panic button, let alone the fact that this was not communicated to me , only when I have a problem I am told contract has expired. Not so long ago I had come to the same fitment center to repair the other alarm and was told I need to upgrade to the new alarm that you apparently don’t press but arms automatically as you move away, I agreed to pay again and upgrade even though it didn’t make sense to me because it means if you closer to the car it disarms exactly where you could be hijacked as you have the key and closer to the car. Infact what had helped Nestar quickly phone me last time my car was hijacked was the fact that I had not disarmed so Nestar picked it up. I had faith in Nestar but was really disappointed last night when I really needed them and they couldn’t be found. What’s the point of paying every month when you going to be told you on an old system? What does month to month even entails? Do you not get all the benefits of a contract??

Im really disappointed and hope you will come back with a better explanation.

Regards, TG Mbatha