Dissapointment

I recently bought a car and it came fitted with Altech netstar device.

This car was previously owned by the dealership and they had a contract with altech.

Tracking device being a requirement for insurance these days i then requested altech to activate the unit in my name. Which they did on 08.01.18 . And i recieved a fitment certificate.

Fast forward to 12.01.18 my car is involved in an accident insurance requires a tracking report. I then contact altech to request same.

Only to be told that the device is outdated and did not record any trips. Excuse me how is this possible. If the accident did not occur i wouldn't have known that the device is not working.

Im really dissapointed because one would expect that these devices are tested regularly. Especially in my case as a new client when the change of ownership happened altech should have made sure that the device is in working condition.

Imagine if my car was ******,what would have happened. All i got was im sorry but the unit is old its a 2013 model but we can assist you with a new one .really do you think i want to have any dealings with you after what happened.

When i called to cancel the contract i was told they will cancell however i must expect a deduction of the first premium.

First premium for what? for a faulty unit that never worked since transfer to my name. The sales team is only interested in a sale and they dont really care with the quality of their products.

I remeber asking the sales person stevens if they needed access to the car to activate the unit and his answer was no. All that we need to do is change the contract to your name and everything will be fine.

For me this is the time they should have taken to make sure that all was well more over i was a new client to them.but he was too happy to close a deal.

I will never recommend them to any one sipmply because they dont care.