DISGUSTING SERVICE FROM NETSTAR CUSTOMER SERVICE & TECHNICAL

For a tracking company who provides security, yr all round service is appalling. I dread to even think what would have happened if i had an emergency with my vehicle.

I have had this contract for so many years (so long that i can't even remember). My debit orders went off my account even through me being unemployed for over 3 years.

In the recent years, my car battery dies if i don't use the vehicle for a day. I have had to replace to several times.

After calling into their customer service centre numerous times since this morning, i finally got through to someone. After explaining my challenge, she advised that the unit was suppose to be upgraded years ago & has lost its warranty too.

I did not receive a call or email from Netstar advising of this upgrade. I have cancelled my contract.

Now i needed to speak to someone to get a refund on my subscriptions. Had to call again numerous times to get through to finance. Jacqueline said that i need to get someone to check if the battery of the tracking device is draining my car battery, etc. & she offered to reroute my call. GUESS WHAT, no one answered the re-routed call.

All i want is someone to come & remove the system today so that i can use my car. My car has been parked off since Thurs due to a dead battery now.