Disgusting service and not reliable service

I have Used Netstar services from 2007 to date. Netstar informed me once battery drains you need to change netstar component. I had taken a 3 year contract December 2018 which ended December 2021.i there after did a month to month contract and Netstar has been deducting my premuims. Without fail. On 25th February 2022 I was in a motor car accident, from then to now, I was an able to track my vehicle, I had called in and all agents promised to get managers to call me. To date Noone has can verify. All of a sudden they are saying once contract has ended. They cannot track your vehicle. By they are deducting their premiums each month So if I was hijacked or car ******. What would have haven Noone can give you answers. They don't call you back.