Disgusting service

Saying I’m shocked is an understatement. I called in this morning and spoke to 5 different people who were able to pick up my details. My brother has Netstar contract and is currently in rehab. Am handling the account and consent was given. Netstar debited R600+ from my account without my permission. We are insured with budget and our premium is included with the premium. Budget called Netstar - and Netstar advised budget that they will refund me the money back. I’m still waiting for the refund. The last person I spoke with at Netstar advised that she can’t help because I’m not the contact person, I find it very stranger as my brother gave consent. Her name is Miriam Shabalala, she kept on talking over me and called me “my darling” - I am a client, where is the professionalism in all of this. I’m so disgusted. Please call me on ***. I’d no - ***