Disgusting service

Last night the panic button was pressed and the call center responded, i asked them to send a response vehicle, which they said they would. I then got a phone call at about 19:00 telling me that the day shift did not respond as they said that they would, and a manager would phone me at 08:00 in the morning, it is now 14:02 and there is still no response nor phone call from anyone concerning what had taken place, this is the most pathetic service that i have ever had.<br> <br> What if it was my wife that was getting ***** on the side of the road or my son that is busy getting hijacked or even me that pushed the button and then got killed and the car ******, when would they have gotten into contact with my family to let them know what had just happened. I have never missed a payment or anything and i was reassured that Altech Netstar would do everything that they could to assure my safety and they did not even respond to the panic button being pushed, as far as i know my vehicle is a high risk vehicle and even that did not make them respond, I am not at all satisfied with what has happened