Disgusting, pathetic consumer consultant.

They promised to investigate my issue. I gave them times of calls etc so that they could pull out the recordings. Suddenly the customer service consultants are all gone hush. They asked for a chance to investigate it. Not a word, not a call, not an email. So it means that they are condoning their rude, obnoxious abusive staff. Furthermore, I think they are punishing me because I complained. They had suddenly and unexpectedly raised my premiums. So it means that if we complain they will raise the premiums??? Rotten service honestly.