Disgusting and pathetic service from netstar

2 years ago I took up netstar for my vehicle. I was on the minimum package and they decided after 2 years to increase my package with no email or even notification. This was annoying and not because of price but because of the principal behind it i decided to call them and query. I spoke to a consultant whom was extremely rude unfortunately i forgot the name, then i decided to cancel the package with netstar. 23rd of April 2025 i called In and spoke to itumeleng from cancelation and he said it will cancel and then he said i must pay some cancelation fees etc bcz i had a few months left for the suppose contract to end which i had known nothing about because this netstar was taken through budget insurance part of their package . he told me he will investage n get back to me n up till now he has not even called me once. The cancelation fee went off i left it n waited for him to call me. In may the premium went off my account i called in and asked then why they gave me their stories n i told them i was charged early cancelation etc. So they assured me that in june if it goes off they will do a reversal for my amount. June came i was debited and They reversed it. Then i received a threatening message saying im owing 117 and if i don't pay i will be handed to lawyers now i get messaged for 117 i will be placed on credit bureau. Which is unacceptable. I am now receiving calls during working hours to discuss this which is against popi act as i work face to face with clients and i explained this numerous times to the agents. Now to avoid all this drama i have paid the money and they still calling to said i am owing . i called them n asked them to call me back as i am on tea break and don't have airtime to waste on this stupid stuff. The lady has not called me back even my tea break is finished. I am disgusted with this.