Disgruntled customer

I am highly upset with netstar I have been a loyal customer who pays monthly instalments on time and even alil more to ensure everything is in order and the amount is given on time.

However I get emails from the finance that I have been handed over with no notifications to say that payment hasn't reflected or that they require proof of payment from Jan...if i was sent an email to state provide pop I would have gladly done so but I got handed over with no communication no emails to check whats going on This would obviously affect my credit score I call in to find out where this big amount came from the lady was so rude giving me her stories about how I should wait and let her finish speak only for her to repeat herself over n over on the same thing and not answering my question or even listening to me to ask for proof of payment so she can help me ...

I was hounded by their legal finance to make an arrangement to pay or the amount I suddenly owe them will keep rising for the calls they make to me ...

I made the arrangement bec i was receiving no communication from netsar to say why I owe this amount until today I get told its because of the payments that haven't been reflecting since after Jan...and yet I repeat I have been up to date with payments and have proof of payment up until April and for May paid the part of the monthly instalment arrangement i had to make just so my credit status doesn't worsen ...

I sent my proof of payment today to the lady who was so very rude only to receive no feedback on where my money was going all this time ..

I will not recommend netsar to anyone endless issues even tho you are a loyal customer theres no value and respect ...