ML
Mosima L
1 reviews | Active since Oct 2020
06 Aug 2022, 09:24
Disappointment after disappointment, the services are getting worse by the day.
Good day,
I hope you are well. It's been barely a week since fitment has been done but already experiencing issues.
My vehicle location is wrong on both the "MyNetstar" and "Netstar safe and sound" apps. It seems the last update was on the 4th August 2022, roughly at 15:00pm. That means should my vehicle been ******, it won't be recovered since it's showing wrong location. I'm so disappointed. It's been issue after issue since I joined Netstar.
Firstly, it was the fitment issue, then wrong vehicle details, then my vehicle not appearing on the apps. Now the vehicle location is wrong. Wow. I won't recommend your services to anyone.
Helpful (0)
Replies (3)0
Replies (3)
Netstar's replyOfficial
06 Aug 2022, 12:42Good day Mosima,
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you, went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance.
Kind regards,
Netstar Team
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you, went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance.
Kind regards,
Netstar Team
Netstar's reply06 Aug 2022, 12:42
Official
Good day Mosima,
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you, went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance.
Kind regards,
Netstar Team
On behalf of Netstar, we would like to send our sincerest apologies for the unfortunate experience that you, went through and thank you for raising this matter with us. We have escalated this matter to our internal team, and they will be in contact with you for assistance.
Kind regards,
Netstar Team
ML
Mosima L's updateReviewer Update
06 Aug 2022, 14:58I am still waiting. It's even 3pm on the 6 August 2022.
ML
Mosima L's update06 Aug 2022, 14:58
Reviewer Update
I am still waiting. It's even 3pm on the 6 August 2022.
Netstar's replyOfficial
08 Aug 2022, 16:44Good day Mosima,
Thank you for your patience.
Kindly be advised that your vehicle is scheduled for attendance on 09/08/2022.
Kind regards,
Netstar
Thank you for your patience.
Kindly be advised that your vehicle is scheduled for attendance on 09/08/2022.
Kind regards,
Netstar
Netstar's reply08 Aug 2022, 16:44
Official
Good day Mosima,
Thank you for your patience.
Kindly be advised that your vehicle is scheduled for attendance on 09/08/2022.
Kind regards,
Netstar
Thank you for your patience.
Kindly be advised that your vehicle is scheduled for attendance on 09/08/2022.
Kind regards,
Netstar