Disappointing service from Netstar

I've been with Netstar for almost three years now (contract ending in June) and it turns out that my car has not able to be tracked by them for some months now. When they realized this, I was informed that they were going to get a technician to come and fix it as the tracking device I had was the older version. My intention was to renew my contract, but seeing that my contract is ending, their Customer Care consultant (with no empathy whatsoever) told me to call the retentions department and cancel my policy. What's interesting to me is that it's clear that when the contract is about to end, you are no longer a priority for them.

I'm just posting this to whoever is reading it, that Netstar doesn't really care - especially when you've paid them in full. If the problem is going to cost them more, they'd rather have you cancel your subscription.

I'm glad that this contract is ending as I would never recommend this **** of a tracking device to anyone.