Disappointing Service

I am extremely disappointed with the level of service I have received from Netstar. For the past two months, I have been trying to have my emergency/panic button replaced. I have followed up repeatedly and have even made it clear that I am willing to pay for the replacement myself yet nothing has happened. Despite all the communication, no one has been sent out to replace the device. What makes this even more concerning is that I have also experienced car jamming, yet I have not received any alert or notification regarding the jamming. This is extremely worrying given that the entire purpose of having a tracking and security service is to provide protection and alert me when there is a potential security threat. I am paying for full cover and I expect the basic safety features associated with that service to actually work. Having an emergency button that needs to be replaced for two months, with no resolution despite repeated follow-ups, is simply unacceptable.

I would like this matter escalated and resolved urgently. I also expect an explanation as to why I did not receive an alert when my vehicle experienced jamming.

This is not just an inconvenience, it is a serious safety concern. I should not have to repeatedly chase a tracking company for two months to ensure that the equipment I am paying for is functional.