Disappointing service!

My account went into default and was ultimately handed over. I wasn’t aware that Netstar was no longer debiting my account because I still receive monthly statements.

I eventually paid the cancellation fee and wanted to restate. Spoke to a gent called Mohammed - so unhelpful and abrupt. He referred to Alvina. I mailed her THREE TIMES and she still didn’t respond. Eventually, when back from her leave, I got ahold of her. Needless to say she was impatient and had no sense of urgency in helping me.

Disappointing to say the least