Disappointing service

I collected my car on the 07th of July without the tracker device being fitted and the dealership advised that I should be contact in the next week for fitment. I only received a call on the 16th from Karen advising that the guys will come to the following day. I then called your call centre & spoke to Tshepo to enquire EXACTLY what am I covered for. You can listen to the call recording. he said I must make sure that im shown the wireless button. Bt the fitment guys did not know anything about I have sent an email to your company on the 23rd I still have not received feedback. I am still waiting for a call from Karen with feedback from you, in the meantime i must drive around with a car without the device. I will reverse the debit order because you have no right to claim for services you have not provided. I dont even have anything in write that I am your client but money has been paid. I will NOT pay additional amount for the wireless panic as i was told it is included in the package.