Disappointed client - Service Failure

I would just like to share my disappointment with Netstar. I am not sure what your processes are when you have client requests a refund, but for it to take 7 - 14 working days to give the client their money ....WOW hey.

I have requested a refund on an incorrect debit that went of from my account. Netstar debit my account and the new owner's account after I have moved the contract to the new owner and they confirmed that there will be no further deductions.

To my surprise on the 27/03/2018 a debit went off from my account and the new owners account. I then requested a refund about a week ago and to date I have not received my refund nor am i receiving any updates as to what is going on. and the agent confirmed that they have deducted my acccount incorrectly. I need to do follow-ups are the agents not providing me with updates?

I called in again on the 12/04/2018 and the agent advised me that the refund takes 7-14 working days to be process and in my account when i asked him why does it take so long for a refund to be process, his response to my question was ' I don't know' how can you work in customer service department and say you don't know to a client, you could've advised the client that you'd find out and get back to them, but nevertheless.

I need this money to be in my account today, i am tired of doing follow-ups. Ever since i joined netstar their services were pathetic from day 1. I am really disappointed with this services and i would not make use of this services after an agent told me that he doesn't know.