Disappointed Client

Account Number ***5

Cas ***-K1V2

I am writing to express my deep concern and dissatisfaction regarding the ongoing issue with my vehicle's tracking unit. My experience with Netstar is horrible.

My tracker and immobilizer have not been working since 07 June 2025. When I press the immobilizer, I do not receive any emergency call as expected. The tracker also shows the car at Lekoka Sreet, even when it's not there.

A case was logged 5 days ago, and we've had no feedback. We were told a technician would come, but nothing has happened. If the car gets ******, will Netstar take full responsibility? Also, will I be reimbursed for the service not rendered?

Please treat this as urgent. I need the device repaired today....should be home at 5Pm. I don't know how you will do it but I need the issue resolved today.

Kind Regards Refiloe Maseko ***