Disappointed

On the 14th of December 2021 my father cancelled his insurance with Oakhurst and we received the cancelation letter and they requested we phone the tracker and cancel with them. WE DID THAT! and the consultant confirmed the cancellation.

Today we woke with Netstar debited more than R300 which we don't understand what is it for, I phoned again and spoke to x 2 consultants (Musa and Ncumisa) and both of them are denying the cancelation for December. Instead they asked me to provide proof as they don't have the authority to "retrieve" the recording.

I find this pathetic, the minute you call Netstar you hear how "their calls are recorded" yet when you request that, they send you from pillar to post!!!