DISAPPOINTED AND UPEST

I'm extremely upset and disappointed at the service and staff members at Netstar. Firstly I informed Netstar in time that I'm going to sell my vehicle, kept reminding them that I'm going to sell my car but I was told that they don't have technicians available until I eventually sold my car. I called them extremely upset that the car was sold with my unit in the car, it took them an additional 2days to remove the device after I had sold the vehicle. To install the device in the new vehicle was a hustle, i was promised that the device will be installed on 14 October 2019, they never showed up. On 15 October I called them to enquire, they arranged that on 17 October they will install the device. On 17 October 2019 I was called by Thembi that the technician called in sick, I told her that I wanted my device installed today and no later.

Lebo later that day called to inform me that my device never arrived at Netstar office and that the technician is in possession of MY Device and since he called in sick, they have to fetch it from his HOME.

The device was installed on 18 October 2019, the technician tested the panic button and they call an hour later.

I asked why my device was in the possession of the technician, I was informed that they had been looking for my pervious car around Pretoria that is why he has my tracking device but if they had removed the device the first time I informed them I'm going to sell my car they wouldn't have gone through all the trouble.

I DON'T RECOMMEND ANYONE TO TAKE UP ANY PLAN WITH NETSTAR