Direct & Individual-Focused

This 5 star rating is not particularly for Netstar because I believe it can do much better as a company in terms of employee training for proper customer centricity. The 5 star goes to a lady by the name of Rose Billa. With my unpleasant years of experience with Netstar's service as a whole, out of all the departments I have dealt with, for the 1st time with Rose Billa I got the assistance I required. She didn't just react to my needs; but she anticipated my requirements before I even articulated them. My ticket is not yet closed as she is still dealing with my case, but with the way she focused on the final outcome and my long term struggle I believe my matter will be resolved.