VE
Veronique E
1 reviews | Active since Sept 2020
03 Sept 2020, 12:55
Dial Direct should kick you...please do better
Trying to transfer a tracking device from one vehicle to another...what a nightmare! I don't even want to cancel, just transfer!!!! After calling every day for the past week and e-mailing their Customer Service, still no luck. Tried doing it through Dial Direct as they were the ones who signed us up. Hope they come to the party.
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Replies (2)
Netstar's replyOfficial
03 Sept 2020, 21:59Hello Veronique,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
Netstar's reply03 Sept 2020, 21:59
Official
Hello Veronique,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.
Best regards,
VE
Veronique E's updateReviewer Update
07 Sept 2020, 11:02Netstar
I am still waiting for you to get back to me. I tried calling your call center but am just transferred from the one person to the next. Dial Direct requires an installation certificate for my vehicle. This is frustrating to say the least. If something happens to my vehicle and my Insurance refuses to pay I will hold you liable. Stop bullying customers into contracts if you can't hold up your end of the deal.
I am still waiting for you to get back to me. I tried calling your call center but am just transferred from the one person to the next. Dial Direct requires an installation certificate for my vehicle. This is frustrating to say the least. If something happens to my vehicle and my Insurance refuses to pay I will hold you liable. Stop bullying customers into contracts if you can't hold up your end of the deal.
VE
Veronique E's update07 Sept 2020, 11:02
Reviewer Update
Netstar
I am still waiting for you to get back to me. I tried calling your call center but am just transferred from the one person to the next. Dial Direct requires an installation certificate for my vehicle. This is frustrating to say the least. If something happens to my vehicle and my Insurance refuses to pay I will hold you liable. Stop bullying customers into contracts if you can't hold up your end of the deal.
I am still waiting for you to get back to me. I tried calling your call center but am just transferred from the one person to the next. Dial Direct requires an installation certificate for my vehicle. This is frustrating to say the least. If something happens to my vehicle and my Insurance refuses to pay I will hold you liable. Stop bullying customers into contracts if you can't hold up your end of the deal.