FN
Fabian N

1 reviews | Active since Jan 2017

03 Jan 2017, 09:03

Device hasnt worked properly since I started subscribing to the service in April

<p>I have contacted the call cantre on many occasions to no real help. The device I have on my vehicle has not worked and I have been paying for a non-operating service for about 9 months now. After reporting that my tracker/safety device is not operation in October again, that same day after Altech-Netstar said they would send some one, no one came and that afternoon my vehicle was broken in to after work while getting food, coincidence... maybe...</p> <p> </p> <p>Furthrmore, I have again requested the call centre to call me but noone has. The scary part is we give these people the responsibility of ensuring our family and our vehicles' safety.</p> <p> </p> <p>Worst service ever. I cant believe I changed providers thinking Altech would be better. I actually dont feel safe. I fear to think how can they respond to theft or a potential hijacking when they cant reply to simple client emails nor contact paying clients back for services they render contractually as well as services stated on the website. </p>

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Replies (3)
Netstar
Netstar's reply03 Jan 2017, 14:26
Official

Good day Mr Naidoo

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.


Kind regards

Denise

Netstar
Netstar's reply04 Jan 2017, 09:46
Official

Good day Mr Naidoo

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply06 Jan 2017, 08:30
Official

Good day Mr Naidoo

As per our telephonic conversation, the relevant department has made contact with you and arrangements have been made.

Kind regards

Denise