CM
Cebolenkosi M

1 reviews | Active since Aug 2020

20 Aug 2020, 14:07

DESPICABLE SERVICE FROM NETSTAR

Despicable service from Altech Netstar

i had two vehicles with a netstar tracking unit that is suppose to alert me of jamming devises, vehicle accident, now in June 2019 i had an accident and i did not get any call from them. i furthermore pressed the panic button and still no assistance. upon numerous fruitless communication with they then claimed that they had paid for the months when the unit was faulty with no evidence of such supp****.

again in July 2020 my wife had an accident and the vehicle was written off when i called Netstar about it i was told that it must have not been a bad accident as a result they did not call or send out emergency assistance as my wife had to be rushed to hospital in a critical state.

further more they claim that i still have to pay for the unit even though the vehicle has been written off.

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Replies (2)
Netstar
Netstar's reply24 Aug 2020, 15:48
Official
Hello Cebolenkosi,


Netstar
Netstar's reply24 Aug 2020, 15:50
Official
Hello Cebolenkosi, 

We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss a solution together.

 Best regards,

Netstar