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MM
MOROPO M

1 reviews | Active since Oct 2014

01 Apr 2022, 17:14

Depressing ******* tracking company called Netstar

*******, depressing and intolerable service from Net for nothing **** tracking company called Netstar. I signed up for a new tracking unit with netstar but they installed faulty device. Calling has been a nightmare as they don't care. They promise to call back but no call backs. Their customer service is the worst of them all. No service received but they refuse to cancel agreement. I have been with Netstar for years but I never knew they are demons until you need their service All I want is for Netstar to cancel our agreement because they failed to provide a working device. I will switch to cartrack Please stay away to save yourself from this ******* good for nothing tracking company ID: *** Cell: ***

0
Replies (9)
Netstar
Netstar's reply01 Apr 2022, 17:24
Official
Good day Moropo

Thank you for your message and we note your concerns. 

We will be in contact with you for assistance. 

Kind regards 
Netstar 
Netstar
Netstar's reply04 Apr 2022, 15:49
Official
Good day Moropo,

We are pleased to inform you that a technician is scheduled to out to you on 7/04/2022.

We thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.

Kind regards,
Netstar
MM
MOROPO M's update06 Apr 2022, 15:17
Reviewer Update
I hope your technician resolves this issue on 07/04/2022 or else cancel this agreement with zero costs because the mess is at your side

I cant go another day without a functioning tracking unit
Netstar
Netstar's reply07 Apr 2022, 11:54
Official
Good day Moropo,

We are pleased to inform you that your issue has been resolved, and we thank you for bringing the matter to our attention. If you need further assistance, please do not hesitate to contact us.

Kind regards,
Netstar
MM
MOROPO M's update07 Apr 2022, 16:14
Reviewer Update
There is no movement on the tracking device. How sure are you that the device is functioning? Your technician came but the location on the app is frozen and ignition remained off although the vehicle is moving places. I have given up because am tired of following you and making endless calls for nothing. Just cancel the agreement and allow me to move on to someone else. Pathetic service
Netstar
Netstar's reply08 Apr 2022, 15:46
Official
Good day Moropo 

Kindly note that we have tried calling you with no avail, please advise of your availability to further assist.

Regards 
Netstar 
MM
MOROPO M's update11 Apr 2022, 06:29
Reviewer Update
Look, am just sick and tired of you guys. I have been on phone calls since I signed up and you keep on bringing problems in my life

I asked for the contract to be canceled as you are failing to provide the service you agreed to but you are refusing to cancel unless I pay R2800 of cancelation fee!!! For what? For the stress that you brought to me? For the non-functioning units? This is ******* to say the least

Take your disgusting service to someone else

Netstar
Netstar's reply11 Apr 2022, 10:09
Official
Good day Moropo

We will contact you to further assist.

Regards 
Netstar 
Netstar
Netstar's reply13 Apr 2022, 07:51
Official
Good day Moropo 

kindly note as per our retentions agent they are in communication with you and assisting you with your matter. Thank you for reaching out to us. 

Regards 
Netstar