lC
leigh C

1 reviews | Active since Jan 2017

18 Jan 2017, 03:07

Demand payment but dont give explanation or feedback !

<p>Had a 36 month contract with netstar which ended Dec 2015. Oakhurst cancelled my contract in Dec 2015 which was also the last month of the 3 years of Netstar. Netstar continued to bill me in 2016 and was first sent a loetter from creditworx in may 2015 stating that I have been handed over. I had no previous statments from Netstar stating I owe them money. When I emailed them they said they have frozen the account and will investigate and give feedback. I am yet to recieve feedback. </p> <p> </p> <p>Today I was emailed again by creditworx stating that Netstar has yet again handed me over but never had the decency to respond to my emails or answer the queation why am I still billed after my 36 month contract has come to an end? </p>

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Replies (3)
Netstar
Netstar's reply18 Jan 2017, 08:39
Official

Good day Leigh

Kindly note that I am unable to make contact with you, I have sent you an e-mail in relation to your query. Awaiting your response.

Kind regards

Denise

Netstar
Netstar's reply18 Jan 2017, 10:17
Official

Good day Leigh

As per our telephonic conversation, I will investigate and I will revert to you with feedback.

Kind regards

Denise

Netstar
Netstar's reply25 Jan 2017, 10:15
Official

Good day Leigh

As per our telephonic conversation, you have informed me the query has been resolved.

Kind regards

Denise