SM
Sumesh M
1 reviews | Active since May 2010
23 Nov 2017, 15:33
Delay in processing refund
Netstar erroneously double billed me for my tracking unit. A credit note has been passed and its now 3 weeks that i am waiting for the refund.
Requests to your finance team (Jessica Modise) are not being responded to. It has been escalated to her on multiple occasions.
Please assist in resolving this matter.
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Replies (2)
Netstar's replyOfficial
23 Nov 2017, 16:54Good Day Sumesh,
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our accounts department and will be in contact with the response.
Kind regards,
Petronell
Best regards,
Netstar's reply23 Nov 2017, 16:54
Official
Good Day Sumesh,
Thank you for your correspondence with Altech Netstar,
As per our telephonic conversation, your inquiry has been escalated to our accounts department and will be in contact with the response.
Kind regards,
Petronell
Best regards,
SM
Sumesh M's updateReviewer Update
24 Nov 2017, 08:38Hi Petronell
I received an email this morning from Jessica informing me that the refund has been processed.
Thank you kindly for your assistance.
Kind regards
Sumesh
SM
Sumesh M's update24 Nov 2017, 08:38
Reviewer Update
Hi Petronell
I received an email this morning from Jessica informing me that the refund has been processed.
Thank you kindly for your assistance.
Kind regards
Sumesh