Deeply Disappointed with Netstar's Billing Practices

Deeply Disappointed with Netstar's Billing Practices

I am extremely disappointed with the manner in which Netstar has handled my account. Despite having no active contract for the past three years and being informed that the tracking device was no longer functional, the company continued to debit my account without my consent or a valid agreement in place.

I reversed the debit orders as there was no service being rendered, yet I am now being harassed by attorneys claiming I owe R445. This is both unacceptable and *********. I have made it clear that I do not owe this amount, and if the calls and accusations persist, I will escalate this matter to the Ombudsman.

It is unacceptable for a service provider to operate in this manner—continuing to charge customers without a working device or valid contract is not only unfair but borders on exploitative. I urge Netstar to resolve this matter urgently and remove the incorrect outstanding balance from my profile.

At this point, I cannot recommend this company to anyone.