******** deduction of money

I’m livid, this is beyond unacceptable.

For the past 6 months, you have been debiting my account for two vehicles, despite me explicitly instructing you to cancel the contract on one of them. I followed the proper procedure after I purchased the newer vehicle and I was promised on call that this won’t happen and the tracker will be cancelled on the old car , and yet nothing was actioned. Instead, you’ve continued to ********ly take money from me month after month.

To make matters worse, I have raised this issue with your customer service team over 5 months ago or two occasions and absolutely nothing has been done. I have been passed from one department to another, with each person being more *********** and dismissive than the last.

Your contract cancellation department in particular has been a disgrace — I was spoken to with a rude and condescending attitude, which led me to lose my composure.

If this matter is not resolved immediately, I will be taking this matter to the Ombuds without hesitation. In addition, I have no interest in doing business with you any longer going forward. I expect urgent action on this.