Deduction after policy cancelled with them

<p>I had an account with nestar for my car from 2 ********** and i sold my car in December 2015 i sold my car and called them to cancel my policy and they told me it will take 31 for cancellation which i didn't have a problem. in the month of October i realised theat they still deducting from my account and i called they to ask about the deduction and they told me is a Value added cover of which it is facilitated with the same policy i cancelled i spoke to Nathan from accounts and he said they will reimburse my 10 month of deduction to my account and it will take 7days at the most. i have given him 15 days to do that and i am still waiting and now he is telling that i need proof that i cancelled my policy for him to refund me and this is after the manager from this Value added service they are reffering to said "We do not do the debits , if it was cancelled on your side then the debits should of stopped , I got a request from Cecilia to cancel the cover on our side last month and I did "</p>