Debited for subscription that I did not joined

I understand the notice period for cancellation, and I acknowledge that the subscription has been cancelled. However, what you are not understanding is that I did not agree to join the Netstar Go subscription. Therefore, all the money that was deducted from my account must be credited back to my profile so it can be used for my tracker.Every time I call, your team is unable to provide the call recording that should confirm I agreed to join this subscription. By law, these recorded consent calls must be saved and available upon request.This means you're investigating the wrong issue. You should be checking the following items:

1. Why the Netstar Go subscription was added to my account/profile when I did not agree to it.
2. Why your team cannot provide the call recording that proves I agreed to join this subscription.

Until you can supply the required proof of my consent, these deductions remain unauthorized, and the funds must be refunded.

Why even today your call centre still calling and no refund for money that you took without my consent to this service . And you also failed to provide a recording even today