TS
Thobile S

1 reviews | Active since Feb 2016

25 Feb 2016, 07:53

Debit Continues even after cancelling the account

Dear HelloPeter<br> Follow up issue previous issue<br> <br> I am under the impression that the previous issue I complaint about Altech Netstar debiting me was under investigation?As I have previously explained on HelloPeter that I was in an accident on the 12Aug2015, I then immediately Notified Altech Netstar as I was aware that they were debiting me for a Tracker though I no longer had a vehicle. It was confirmed on the Phone that my account was now cancelled. A month later another debit order went off. I started following up vigorously and my calls were forever put on hold or I was told the guys from cancellations are extremely busy and they will call me back , but they Never did. I then sent an email to Koketso explaining to him how I tried to cancel this debit order. He followed up and I officially received a cancellation email on the 12Jan2016 , BUT it doesn't end there, u would think they would now stop debiting me, right?.Noo. Another debit order went off Today(25Feb2016) of R178. Can u please help me stop Altech Netstar from debiting me for a tracker I do not even own AND I want all my money back which they have been taking from me.I am still receiving instalment accounts from them

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Replies (1)
Netstar
Netstar's reply26 Feb 2016, 08:38
Official
Hello tsibiya89@,

As per our telephonic conversation, I will investigate and I will revert back to you.

Kind regards
Denise