Dead Netstar Tracker!!!!

I'm extremely frustrated and stressed due to Netstar's subpar service. Despite being a loyal customer for over a year (after MiWay kinda forced them on me), I've experienced repeated issues with their faulty tracking unit. This is my third complaint, and the device is still not functioning as promised. The last update shows my car's location as N1 City Mall, but I'm currently in Eersterivier - a clear indication that the tracker is not working.

What's even more concerning is that I'm driving a high-risk vehicle (2018 Polo Hatch) and paying a monthly fee for a service that's failing to deliver. Netstar seems more focused on their bottom line than their clients' safety and assets. I've had enough of their unresponsive customer service and empty promises. After speaking with a consultant yesterday, I was assured someone would contact me shortly, but it's been way way way over 24 hours with no follow-up.

As someone who's struggling to make ends meet, I don't need the added stress of a malfunctioning tracking device. I'm not even halfway through my three-year contract, but I refuse to continue paying for a service that doesn't perform its primary function - tracking. I demand a reliable solution or a cancellation of my contract.