****************- expected to pay for expired/inactive service.

This company is a money making scheme. They been harrasing me and will not release me from a contract that they failed to meet. I called them around July for insurance purposes to request them to check the whereabouts of my car and I was told my device has been inactive since the end of my contract and they could not tell me where I was at that moment. So I asked asked what have I been paying for since end of Jan2020 to date then? They responded "for service". I later, in August, informed them that I want out from that contract because I have been paying for nothing for over a year and they have not said anything about an inactive device yet continued to collect money monthly. The lady was so rude when I said I want out and she hung up on me- meaning my cancellation was rejected. I even asked what would have happened had my car got ****** during that period and they could not answer.

The contract that I signed was valid for three years since Feb 2017 and nowhere does it indicate that they will continue with me beyond the indicated term. Other normal and decent companies call or notify you closer to the end of your agreement that its coming to an end and if you wish to continue further- which they did not. In fact, the only communication I got from them was their annual increases and nothing else. Pathetic customer relationship in this day and age.

My mistake was not doing the 6month check on the device but they saw nothing wrong in collecting money from me regardless throughout my contractual term.

Now they have collectors hounding me daily for payment for a service that isn't rendered and they will not address the issue of why they continued to deduct each month knowing that the device is inactive for over a year or why they did not accept my cancellation when I made one.

This matter I am willing to fight tooth and nail- I will not allow ****************.