1 reviews | Active since Aug 2017
<p>I signed up as a business for fleet tracking and decided to take up their boomerang unit. <br />I read some terrible reviews, but I decided to follow through with it. <br />Anyway after the unit was paid for in cash I was told that the unit is out of stock and stock will take 3 months to arrive. Well they could have told me this and I would not have bothered, but hell it only gets worse. <br />EVENTAULLY the unit arrived and they started charging the business monthly usage, before the unit was even picked up! AND on top of that an amount higher than quoted, but whatever I decided to stick with it. Eventually the unit was picked up, but after sales service is even worse!<br />The sales rep didnt even get into contact with me to help me set the unit up so I had to battle with their call centre for 3 days after which the call centre advised me to return the unit as they couldnt even pick it up from their side. <br />I did this at my own cost as well. Bear in mind monthly usage is ticking.<br />I returned the unit and told them I am done with it and want my money back.<br />Guess what? No updates from them, the unit is with them AND the business account is still being debited monthly usage. <br />After MANY failed emails, attempts to contact them, speaking to the sales rep, finance department and management, I was only met with rudeness and an utter disregard for my issue. <br />It has been months now and still resolution has been carried out. <br /><br />MARK MY WORDS! NEVER EVER DO BUSINESS WITH ALTECH NETSTAR NO MATTER WHAT! </p>
Good day Mr Mar
Kindly note that I am unable to make contact with you I have sent you an e-mail in relation to your query. Awaiting your response.
Kind regards
Denise
Best regards,
Good day Mr Mar
Kindly note that I am unable to make contact with you I have sent you an e-mail in relation to your query. Awaiting your response.
Kind regards
Denise
Best regards,
Good day Doug
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Kind regards
Denise
Best regards,
Good day Doug
Thank you for taking my call.
We acknowledge receiving your complaint. Feedback will be communicated to you.
Kind regards
Denise
Best regards,
Good day Doug
Thank you for taking my call. I have provided you with feedback from the relevant department.
Kind regards
Denise
Best regards,
Good day Doug
Thank you for taking my call. I have provided you with feedback from the relevant department.
Kind regards
Denise
Best regards,
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