RM
Ramantsibua M

1 reviews | Active since Mar 2015

05 Sept 2024, 15:42

Daylight *******

Hi Netstar, I called Netstar and spoke to Marcia in Midrand, i explain to her that i received a message that the debit order did not get money(R159.50) and will resubmit on the 15th September 2024 and will also claim R319.02. I asked why and she told me that it money from July 2024 the time my tracking device was paid by my previous insurance and i don't believe her and i don't like paying this money. Should you not waive this amount i dont know, consider yourself as lost 1 customer when my contract end. I will also convince my friends to join me

0
Replies (2)
Netstar
Netstar's reply05 Sept 2024, 15:53
Official
Good day Ramantsibua,

Thank you for bringing this matter to our attention and  we are sorry to hear about your experience. Please note the matter has been escalated to our internal team and  one of our consultants will be in contact with you for assistance. 

Kind regards 
Netstar 
Netstar
Netstar's reply06 Sept 2024, 11:27
Official
Good day Ramantsibua,

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards
Netstar