BM
Blossom M

1 reviews | Active since Jul 2011

22 Aug 2024, 10:22

Day light ******s!!! Pure *******!!!

I was involved in a car accident on the 24th of September 2023 and I called Netstar after everything settled and was informed that the vehicle was written off to cancel the tracking device. Today 22 August 2024, I am informed that nothing was done and they are not aware of any of the statements I am making. They are telling me I am lying when I say I called in to cancel. They actually called me on the day of the accident to check how I was after the impact of the accident and now they are claiming not to be aware of the accident itself.

I have a few vehicles that have their tracking devices and I am worried about the safety of my vehicles as they are charging me for a vehicle they themselves can't locate. When I request that they cancel it I am told that I must pay almost R2000.00 for the settlement when they have already charged me over R200 for the past 12 months that they shouldn't have.

I trusted them and they took advantage of my trust and stole from me for almost a year! I will not do business with a business that conducts *****ulent activities and *****s from its customers.

Beware of their contracts. Rather take a month to month contract with them.

0
Replies (6)
Netstar
Netstar's reply22 Aug 2024, 10:38
Official
Hi Blossom, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards,
Netstar

Best regards,

BM
Blossom M's update22 Aug 2024, 12:05
Reviewer Update
The consultant called and denied that I ever called netstar, now if they can deny a call for a mere R1500 imagine how they will deny when your vehicle is ****** and they cannot locate it. They will deny you ever calling them. I am so concerned about the ethics and intergrity of this organisation. They are denying everything just to extract R1500 from me. To make it worse, they can't locate the vehicle they are charging me for.
Netstar
Netstar's reply22 Aug 2024, 12:11
Official
Good day Blossom,

We sorry to hear that you feel this way.

Please allow us an opportunity to investigation your query.

Kind Regards,
Netstar 

Best regards,

Netstar
Netstar's reply23 Aug 2024, 09:56
Official
Hi Blossom, 

Thank you for taking our call and allowing us an opportunity to assist with your complaint. 

Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you. 

Regards, 
Netstar

Best regards,

BM
Blossom M's update23 Aug 2024, 11:11
Reviewer Update
Hi,

Please note that I was not assisted with my query and I have opted to rather cancel my contracts with you for all my vehicles and I am happy to report that I have signed with Cartrack that has better reviews than you and I will be getting more than what I was paying for with you from them for less.

You have lost a loyal customer and I will inform my circle of influence to review their contracts with you guys.

Your review scores say a lot!
Netstar
Netstar's reply23 Aug 2024, 11:14
Official
Good day Blossom 

We are sorry to hear you feel this way. We will contact you to further assist you with your query. 

Regards 
Netstar 

Best regards,