LFS
Lee-Anne Faurstine Suca

1 reviews | Active since Oct 2025

07 Oct 2025, 11:56

Day light *******

I have been a client with NetStar for many. Two years ago, I sold 2 of my vehicles and on various occasions over the last two years I have tried to cancel the subscriptions for these two vehicles, three months back I managed to even get them to send me cancelation letters, in the hope that they will finally get them to accept to terminate the policies. However, NetStart is still deducting my account for the two vehicles monthly subscription fees.

For such a long existing company and with all the technology the world has to offer, this type of errors is unacceptable, not over a two-year period...! I have now come to the conclusion, that they are doing this deliberately and Lord knows how many more clients are suffering the same pitiful exploitation.

0
Replies (5)
Netstar
Netstar's reply07 Oct 2025, 12:01
Official
Good day Lee-Anne, 

Thank you for reaching out to us.  

Please give us the opportunity to investigate your enquiry.  

One of our consultants will reach out to you.

Regards,
Netstar

Netstar
Netstar's reply08 Oct 2025, 07:40
Official
Good day Lee-Anne, 

Thank you for taking our call and allowing us the opportunity to assist with your request. 

If you require any further assistance, please don’t hesitate to reach out to us. 

Regards, 
Netstar
LFS
Lee-Anne Faurstine Suca's update08 Oct 2025, 10:15
Reviewer Update
Good day
I did get a call yesterday, but the line cut before I could relay any information, so I don't believe I was assisted in anyway.

I have sent numerous emails with no assistance to the matter; I requested a phone number or a direct email address to the person who can resolve this matter

What I want is for the policies that I have requested to cancelled be cancelled immediately, I want NetStar stop debiting my account immediately and I want Netstar to refund the last 2 years debit orders, which calculates to about R14 000.00 now.
LFS
Lee-Anne Faurstine Suca's update08 Oct 2025, 10:31
Reviewer Update
I Will not be able to take call most of the day, so if they email me and leave me a number then I can call them when I am available

Thank you
Netstar
Netstar's reply08 Oct 2025, 10:47
Official
Good day Lee-Anne 

We have noted your request and will revert back to you to further assist. 

Regards 
Netstar