CUSTOMER UNCARE!

Dear Sir/Madam,

URGENT!!!

On the 19th December 2022 it was established by Land Rover that my battery in my Freelander 2 was being drained by the old Netstar unit .

I contacted Mfundu in your customer services and he offered me the installation of a new unit plus a panic button for a reduced monthly payment of R140.00 as I am 72 years old.

Your technicians arrived the next day and installed the new unit. I spoke to Mfundu and advised that the notification I received stated that my monthly payment was R 177.54 and not the R 140.00 as promised. He stated that he would amend this.

At the end of December I was debited with R 177.54 and contacted your Customer Services department and spoke to Zola on the 5th January 2023 who assured me he would correct it and revert. Nothing happened so on the 10th January 2023 I spoke to Mfundu who apologized and said he would correct it.

I NOW SEE I HAVE BEEN DEBITED ON THE 2ND FEBRUARY 2023 AN AMOUNT OF R 435.74!!!!

WHAT THE HELL IS HAPPENING???

KINDLY REIMBURSE ME FOR ALL THE DEBITS RAISED FROM DECEMBER 2022 UNTIL NOW AND ASK YOUR TECHNICIANS TO COME AND REMOVE THE UNIT!

IF I DO NOT HAVE A SATISFACTORY RESPONSE BY CLOSE OF BUSINESS TODAY I WILL TAKE THIS MATTER FURTHER.