CUSTOMER SERVICES AND ACCOUNTS , PLEASE CAN YOU CARE ABOUT YOUR CUSTOMERS

<p>It is really sad to see how Altech Netstar finance department deals with issues. Altech netstar have billed us incorrectly. They have in fact short charged us on this months debit order. Yes, !altech netstar we are just trying to be honest customers and we are just trying to pay you the money that is due to you. !</p> <p>My wife spoke with a man this monring named Koketso who claimed to be in the Customer services deprtment, which apparantly is linked to the accounts department. My wife explained about the short charge on our account to him. He did check and saw that my wife was correct. However he said he cannot fix it or know why it happened, so he said that Sifiso Nkosi is the Finance person who deals with our account, and he would get Sifiso to phone me back. My wife asked him WHEN will he phone us back? Koketso said he doesnt know when Sifiso would call us back, maybe in the next 24 hours h, hes not sure?? We thought that he thought it was a big joke I asked him to get somebody to get back to us by 12 o clock today, so we can resolve this problem amicably. But up till now no body has contacted us. I have been a customer with Altech Netstar for many many years and its so sad that we have to fight in this way, just to get your accounts department to care about their customers. please can you train your staff, so that they can care about their customers. From an unhappy customer......</p>