Customer Service - Non-Existent

One of the better Technical Solutions on the market, with great User Portal and Facilities, however the Customer Service levels impact this to the point they warrant only a one-star rating. Extremely poor Customer Service to the point where telephones are not answered at all, emails are responded to (if so) with very poor updates and no progress. You can stay on the line for over 30min with no answers and being drowned in their marketing campaigns. Hence the Cancellation of a single vehicle from the account is absolutely impossible and needs to be raised with the consumers protection act (CPA). I have multiple vehicles on my account and probably easier to cancel the whole account versus a single vehicle that was sold. Answer the call centre!!!