RS
Rela S

1 reviews | Active since Aug 2011

30 May 2016, 12:17

Customer Service? I think not!

<p>Netstar - I cannot speak to a manager in your call centre - I have to speak to a supervisor. I cannot get action out of your supervisors, I cannot get a call back or reply email from either your sales or accounts departments and your customer Service Call Centre do not reply to emails and disconnect the calls continuously?!! You dont even bother calling back your sales leads of your website???</p> <p>Well Done and Thank you - you have just lost a client of 7 years and potential fleet client all in one collassal show of incompetence. </p>

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Replies (2)
Netstar
Netstar's reply30 May 2016, 13:12
Official

As per our telephonic conversation, I will investigate and I will revert back to you.

Kind regards

Denise

Netstar
Netstar's reply30 May 2016, 14:32
Official

As per our telephonic conversation, you have informed me you did get an email fron the credit controller and you also recieved a call from our telsales agent.

Kind regards

Denise