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PP
Paul P

1 reviews | Active since Aug 2024

04 Jun 2025, 13:01

customer service department does not respond to emails

Device does not work, and yet I continue to be billed. And your customer service department does not respond to emails

0
Replies (4)
Netstar
Netstar's reply04 Jun 2025, 13:04
Official
Good day Paul,

We are terribly sorry to hear about this, please accept our sincere apologies for your experience. Kindly note the matter has been escalated to our internal team for further assistance. 

Kind regards
Netstar
PP
Paul P's update04 Jun 2025, 13:07
Reviewer Update
Amazing that I have yet to receive even an acknowledgment of the email sent to your customer service department on May the16th , yet a public platform responds in minutes . Poor !
Netstar
Netstar's reply04 Jun 2025, 13:12
Official
Good day Paul,

We have noted your query and would like to assist you in any way that we can.

Kindly note the matter has been escalated to our internal team for further assistance. 

Regards, 
Netstar
Netstar
Netstar's reply04 Jun 2025, 16:18
Official
Good day Paul,

Thank for taking our call and allowing us an opportunity to assist with your request. Should you require any further assistance, please don’t hesitate to reach out to us, we will be happy to assist you.

Kind regards 
Netstar